Returns & Exchanges

1. Return window (draft)

You may request a return within 30 days of delivery for eligible, unused products in their original condition and packaging, unless a different window is stated on the product page or order documents.

This 30-day window is a draft default for website orders and is subject to your review before final publication.

2. Eligible items

Standard catalog mmWave radar modules and accessories that are unused, unmodified, and complete with original packaging and documentation are generally eligible.

Defective or incorrect items reported promptly may be returned or replaced according to inspection and warranty terms.

3. Non-returnable or restricted items

Opened or powered modules that show use, programming, conformal coating changes, or installation wear may be ineligible or subject to restocking review.

Customized hardware, specially ordered configurations, software licenses, and clearance items are generally non-returnable unless required by law or approved in writing.

Products damaged by improper handling, ESD events, incorrect power supply, or unauthorized modification are not eligible for standard return credit.

4. Exchanges

Exchanges for a different model or configuration depend on stock and price difference. Contact us through Start a Return so we can confirm availability before you ship anything back.

5. Refunds and shipping costs

After inspection, approved refunds are issued to the original payment method when possible. Processing may take several business days after we receive and approve the return; banks or payment providers may need additional time.

If the return is due to our error or a verified defect, we will typically cover reasonable return shipping as instructed. For convenience returns, return shipping and any inbound duties may be your responsibility unless we state otherwise.

6. How to proceed

Start the process on the Start a Return page or email service@linpowave.com. Unauthorized returns without approval may be refused or delayed.