Start a Return

1. Review eligibility

Read Returns & Exchanges for the draft return window, eligible items, and non-returnable cases (for example opened modules or custom configurations, where applicable).

Have your order number, product model, and reason for return ready.

2. Contact us to request authorization

Email service@linpowave.com with the subject line "Return Request – [Order Number]".

Include: order number, product name/SKU or model, quantity, reason for return, photos if the item arrived damaged or defective, and whether you want a refund or exchange.

You may also call +86 18618193018 or use the Contact Us page. We typically respond with approval status and next steps during business days.

3. Wait for return instructions

If approved, we will send a return merchandise authorization (RMA) or equivalent confirmation, the return address, and packing/shipping guidance.

Do not return products to a different address unless we explicitly instruct you to do so.

4. Pack and ship

Include all original accessories, documentation, and packaging when possible. Protect antennas, connectors, and boards from electrostatic and physical damage.

Write the RMA/return reference on the outside of the parcel where requested. Keep the outbound carrier tracking number.

5. After we receive the return

We inspect the item and confirm refund or exchange eligibility under the Returns & Exchanges policy.

Approved refunds are issued to the original payment method when possible. Timing depends on the payment provider (for example PayPal or Stripe) and your bank.